• How do I check out using Guru Club?

You can create your Guru Club account before, during, or even after your purchase. Simply use the same email address for your Guru Club account and your Shopify checkout to ensure the refund goes to the right person – you!

• How do I create a Guru Club account?

Creating an account is quick and easy. Simply provide your email and Instagram. We’ll let you know instantly if you qualify.

• Who qualifies for Guru Club?

Almost anyone! All you need is an active, public Instagram account. Guru Club uses an algorithm to detect fraud and account inactivity. If your account does not qualify, you will be immediately notified.

• Why are there qualifications for Guru Club?

We want to help everyday shoppers earn rewards on their purchases by sharing their creativity and showing some brand love. We want to keep spam or fake accounts out of it – real, authentic people make the best gurus!

• How do I get automatic refunds?

It’s easy: simply @mention the brand’s Instagram in your story within 60 days of purchase and leave it up for the full 24 hours. Our system automatically validates your authentic story and triggers your automatic refund back to the payment method from the original purchase.

• Where does my refund go?

Your refund will go straight back to the payment method you used to make your purchase. It will appear as a partial refund on that purchase within 1-5 days.

• How much do I pay now?

You pay the full price now, but you’ll earn the refund as soon as your story tagging the brand expires after 24 hours. If you bought a $30 item with a $10 refund, you’ll see the $10 refund as a partial refund on whichever payment method you used.

• What is a tip?

A tip is additional store credit the brand can choose to give you if they love what you post. Tips from the brand can only be used with that store and is separate from the automatic refunds set for the item. 

• Does each item offering refunds require its own story post?

Yes, you must share at least one Instagram story per item to receive a refund.

• What happens if I don't share an Instagram story within 60 days?

If you don’t share an Instagram story that @mentions the brand within 60 days, there’s no penalty – but there’s no reward either! You won’t get your refund, the opportunity to create content and be recognized, or the chance to get tipped by the brand… don’t miss out. Share your story and be a guru.